FAQ

What can I find in your online store?

Our shop offers a variety of options, including famous artwork, nature themes, fashion pieces, and exclusive collections available only on our website.

Explore all our categories via the menu.

How are your frames made?

Our frames are handcrafted in USA with the highest standards of quality.
We work closely with experienced suppliers, selecting every detail with care.
To maintain our commitment to quality, all our frames feature real wood.

How do you package your products?

Posters and frames are carefully packed in specially designed,
protective packaging to ensure safe delivery.

What is the delivery timeframe?

We typically dispatch your order on the same or the next business day after it’s placed.
Delivery usually takes up to 14 business days, but international shipping may take longer.

Can I return my order?

Yes, you can return items within 90 days of purchase.
Items must remain in their original, unopened packaging.
Return costs are the customer's responsibility and will be deducted from the refund.
Can I track my shipment?

Once your order has shipped, we’ll send you an email with tracking details so you can follow its progress.

What if my order arrives damaged?

If any order is damaged upon arrival, contact us immediately by email.
Include photos of the damaged items, and we’ll send you replacements.

What happens if I don’t pick up my package on time?

If your package is returned to us because it wasn’t collected, email us so we can help resolve the issue. 

Customers cover the cost of the package’s return.
For returns due to the right of withdrawal, return fees will be deducted from the refund.

Why didn’t I receive an order confirmation?

If you haven’t received a confirmation email, check that your email address is correct and your spam folder.
Contact us if the issue persists, and we’ll assist you.

Can I get a refund if I change my mind?

Yes, you have 90 days to change your mind after receiving your order.
Please notify us by email before returning your items.

What if I can’t complete my payment?

If you’re having trouble paying, contact us immediately with details about the payment method you’re trying to use, and we’ll help resolve the issue.